Information, Advice and Guidance skills Level 3

Information, Advice and Guidance Skills Level 3

About the programme

A learning and skills development programme leading to a level 3 qualification, nationally recognised and accredited by City and Guilds.
If your role means that you offer information, advice or guidance to clients, service users or carers, to help them make informed decisions or access services to meet their individual needs, then this programme will support your skill development and knowledge. You may work face to face, over the telephone or via electronic medium and with a range of clients, service users or carers.

The programme will offer:
  • A series of three one day group taught input sessions covering communication and 1:1 skills, reflective practice, working within legislation, helping with decision making, action planning and other support 
  • Individual learner support from an experienced assessor and facilitator 
  • Individual assessment in your workplace including observation of practice
  • Materials to facilitate evidence generation for the level 3 qualification  
  • Induction and portfolio building support 
The programme will start with an induction session and the taught input sessions will be completed over a period of 3 months. Learners will use additional time to collect work based evidence and put a portfolio together for assessment. 
This programme can be delivered as an on-line course, face to face or a blended learning approach.



Share by: